Privacy Policy Effective 01/10/2024
Privacy Policy for Smolder Chicago, LLC
Effective Date: 1/10/2024
At Smolder Chicago, LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website, in person, or via text messaging services.
1. Information We Collect
We may collect the following types of information from you:
Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information.
Usage Data: Details of your use of our website and services, including traffic data, location data, logs, and other communication data.
Text Message Information: If you opt in to receive text messages from us, we may collect your phone number and any information you provide via text.
2. How We Use Your Information
We use the information we collect in the following ways:
To provide, operate, and maintain our services.
To process transactions, including billing and shipping.
To communicate with you about your account, bookings, special offers, and other updates.
To send marketing and promotional communications, including text messages if you have opted in.
To respond to inquiries and provide customer support.
To improve our website, services, and marketing efforts.
3. Text Messaging
If you opt-in to receive SMS or MMS messages from Smolder Chicago, LLC, you agree to receive recurring text messages about updates, promotions, and information related to our services. Message and data rates may apply. You may opt out of these messages at any time by replying "STOP" to any message you receive, or by contacting us at hi@smolderchicago.com
We will not share your phone number or any text message data with third parties, except as necessary to provide our services or as required by law.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
With service providers who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
To comply with legal obligations, such as responding to court orders or regulatory requests.
To protect the rights, property, or safety of Smolder Chicago, LLC, our customers, or others.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to access, correct, or delete your personal information.
You may opt out of marketing communications, including text messages, at any time by following the unsubscribe instructions provided in the message or contacting us at hi@smolderchicago.com
You may disable cookies through your browser settings, although some features of our website may not function properly as a result.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Smolder Chicago, LLC
2028 S. Michigan Avenue, 1st Floor, Chicago, IL 60619
hi@smolderchicago.com
(312) 264-4581